Terms & Conditions

1. Shipping Policy

We offer FREE worldwide shipping on all orders.

2. Processing Time:

All orders are processed within 2–5 business days.

3.Estimated Delivery Time:

United States: 4–7 business days
United Kingdom: 4–7 business days
International: 7–12 business days

3. Tracking Information:

Once your order is shipped, you will receive an email with tracking information and a link to monitor its progress.

4. Delayed or Lost Packages:

If your order is delayed or lost in transit, please contact our team info@primemetalcards.com and we will assist you accordingly.

5. Return & Refund Policy

We stand behind the quality of our products and want you to shop with confidence.

6. 30-Day Money-Back Guarantee:

You have 30 days from the date of delivery to request a return or refund.

7. Eligibility for Returns:

Item must be unused and in original condition
Item must be returned in original packaging

8. Non-Returnable Items:

Custom engraved or personalized items cannot be returned unless defective

9. Refund Process:

Once we receive and inspect your return, we will notify you. If approved, your refund will be processed within 5–7 business days to your original payment method.

10. Return Shipping:

Customers are responsible for return shipping costs unless the item is defective or damaged.

11. Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we will send a replacement or full refund.

12. How to Start a Return:

Please email us at info@primemetalcards.com with your order number and reason for return.

13. Contact Us

If you have questions about these Terms, please contact us at:

Email: info@primemetalcards.com